AI Generated Instructional Videos: YogaSix Front Desk Training Video

YogaSix Front Desk Training Video

Module: Greeting & First-Time Member Check-In SOP

Format: 1-2 minute training video + interactive quiz

Tool: Synthesia

Video Demo

Notes: I did not modify any logos in the demo to avoid potential brand/IP concerns in a public portfolio context.

Learning Objective

Equip new studio team members with the skills to confidently greet members, especially first-time guests, and guide them through the check-in and orientation process in a warm, supportive, and brand-aligned way.

Graphic Design Assets

Brand & Identity

YogaSix logo (PNG, transparent background)

YogaSix color palette reference

YogaSix typeface reference

Interactive Quiz

Scenario

A member says, “It’s my first time.”

What do you do first?

Options:

A) Point toward the studio without speaking

B) Say “You’ll figure it out once you’re inside”

C) Smile, welcome them, and walk them through the orientation steps

Correct answer: C

Correct Response Feedback

Well Done!

Incorrect Response Feedback

That is not correct.

We don’t expect guests — especially first-timers — to navigate on their own.

Pointing or dismissive responses can create anxiety and disconnect.

Try offering a clear, friendly welcome and walking them through where things are.

A gentle, confident introduction sets the tone for a positive first experience.

Click the return button to try again.

After this video, take one minute to practice saying:

“Hi! Welcome to YogaSix. We’re so happy you’re here. Let me show you where everything is before class starts.”

This tone — calm, warm, unhurried — is core to YogaSix.

Video Script (1-2 minutes)

Slide	Section	Visual	Script / Notes
1	Opening	Opening page with the Title on	Welcome to your YogaSix front desk training module.
2	Why This Matters	AI avatar explains	At YogaSix, the front desk isn’t just a check-in point. It’s our first moment to create calm, warmth, and connection. How we welcome guests shapes their entire experience.
3	Greeting Standard	Member entering, front desk greeting with warmth	A YogaSix greeting is warm and grounded. Use a gentle tone, a genuine smile, and take a moment to connect.
4	Model Roleplay	(Switch to Model Avatar) Staff smiling, eye contact, relaxed posture, grounded tone	Model line: “Hi! Welcome to YogaSix. So happy you’re here today.”
5	Returning Member Check-In	Showing text of “Confirming their class and instructor” and “Offer encouragement”	For returning members, confirm their class and instructor, and offer encouragement.
6	Model Roleplay	People doing yoga	Model line: “You’re all set for the 6 PM Restore class with Jamie. Enjoy your practice.”
7	First-Time guidance	Text showing: - First-time guidance - Pause and guide - two items: Clarity and Care	If someone tells you it’s their first time, pause and guide them through clarity and care
8	First-Time Member Flow	Staff are calmly guiding the members Photos pop up – Mats and Props	Welcome them warmly, show where to store belongings, point out mats and props,
9	First-Time Member Flow	Members taking a yoga class	introduce the instructor, and remind them to take their time and listen to their body.
10	Model Roleplay	Switch to Model Avatar(Make sure the model avatar aligns)	Model line: “We're so glad you're here. Let me show you around before class starts.”
11	Closing Message	Members settling onto mats; soft breathing environment	Your presence shapes how our members feel from the moment they walk in. With clarity and calm energy, you help every person feel supported and at home.
12	Quiz Transition	Text on screen: A) Point toward the studio without speaking B) Say “You’ll figure it out once you’re inside” C) Smile, welcome them, and walk them through the orientation steps Clicking A, B leads to page 14 Clicking C leads to Page 13 Pause for reflection	Let’s practice responding in a real scenario. A member says, “It’s my first time.” What do you do first?
13	Correct Response Page	Optional C leads to Page 13	Correct! Well Done!
14	Incorrect Response Page	Option A and B lead to Page 14	We don’t expect guests — especially first-timers — to navigate on their own. Pointing or dismissive responses can create anxiety and disconnect. Try offering a clear, friendly welcome and walking them through where things are. A gentle, confident introduction sets the tone for a positive first experience. Click the return button to try again.
15	Closing	Staff smiling Camera: Front	After this video, take one minute to practice saying: “Hi! Welcome to YogaSix. We’re so happy you’re here. Let me show you where everything is before class starts.” This tone — calm, warm, unhurried — is core to YogaSix.